Integrating Artificial Intelligence in Administrative Services

(A Case Study of Morocco)

Abstract

The world is currently witnessing the Fourth Industrial Revolution, where the term "artificial intelligence" has gained increased interest as a new born in the midst of this revolution due to its significant role in society daily life.

The aim of this research is to study the effects of artificial intelligence on administrative services, as it can improve the productivity and efficiency of public administrations by analyzing data and simulating human ability, thus, saving time and effort in decision-making and providing information in a timely manner. Accordingly, the study included two main chapters, while the first one gives an overview of artificial intelligence and administrative services, the second analyzes the impact of artificial intelligence applications on administrative work, with an explanation of how Morocco is dedicated to the topic of electronic administration. To clarify the study further, a questionnaire was conducted to obtain the opinions of the beneficiaries, which were analyzed and commented on.

The study found that the entry of technology applications in the administrative field contributes to facilitating and coordinating work between the administration and its beneficiaries, where they may visit official websites or request some information without the need to travel to the location, which of course increases quality and transparency.

Moreover, the Kingdom of Morocco, like other countries, has followed the same approach in establishing the principles of electronic administration, since it was characterized by a qualitative leap manifested in the enactment of a set of laws such as the right to access information law and the law of simplifying administrative procedures. Therefore, we concluded that Morocco's digital direction is considered a new stage that responds to the government's awareness of the importance of this revolution and its exploitation to move forward not only for technical purposes but also for developmental dimensions at the economic, social, and administrative domains.